Law in the Internet Society

View   r5  >  r4  ...
SamSchafferSecondEssay 5 - 19 Dec 2019 - Main.SamSchaffer
Line: 1 to 1
 
META TOPICPARENT name="SecondEssay"
Line: 7 to 7
 -- By SamSchaffer - 05 Dec 2019
Changed:
<
<		Though I continue to wait for my robot butler, internet bots are already here, and they are ubiquitous, infiltrating even our dating lives. My most recent interaction with an internet bot was with a chatbot for a certain cellular service provider. Despite the bot’s best of intentions in trying to resolve my billing issue, the dialogue ended with a string of regrettable words uttered by one of the parties (that were apparently recorded and alluded to during a subsequent phone call with a human customer service representative). Clearly there is room for improvement on the automated customer service front.
>
>		[not yet complete ]. Though I continue to wait for my robot butler, internet bots are already here, and they are ubiquitous, infiltrating even our dating lives. My most recent interaction with an internet bot was with a chatbot for a certain cellular service provider. Despite the bot’s best of intentions in trying to resolve my billing issue, the dialogue ended with a string of regrettable words uttered by one of the parties (that were apparently recorded and alluded to during a subsequent phone call with a human customer service representative). Clearly there is room for improvement on the automated customer service front.
 But chatbots are not the only frustrating iterations of these internet bots. Anyone who followed the 2016 American Presidential Election has no doubt heard of the influence of "social media bots" on the election results. Research suggests that social bots are responsible for much of the spread of low-credibility content. One report estimated that between 9% and 15% of Twitter accounts are automated.

Revision 5r5 - 19 Dec 2019 - 19:17:09 - SamSchaffer
Revision 4r4 - 09 Dec 2019 - 18:25:42 - SamSchaffer
This site is powered by the TWiki collaboration platform.
All material on this collaboration platform is the property of the contributing authors.
All material marked as authored by Eben Moglen is available under the license terms CC-BY-SA version 4.
Syndicate this site RSSATOM